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Three Checks

Clear Your Axe Casino KYC Check With the Right Papers

Every licensed operator must confirm who you are before money leaves the account, so the whole process is built to finish in 8 hours.

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Check Summary

Key Facts of the Account Check

Who checks

Axe Gaming N.V.

Under which license

Gaming Curaçao, OGL/2024/187/0043

How long

8 hours

When mandatory

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Mid-Application

Work Through the Check in Four Clean Steps

Use this order when the review request lands and you have your papers to hand.

Your First Upload

Photograph the photo page of your passport or driver licence flat and in daylight, with all four corners inside the frame and no glare across the text.

Proof That Lines Up

Pair that identity paper with a bill or bank statement dated within the last few months, showing your full name and the address you gave us.

Proof the Method Is Yours

Screenshot the payment method you used, hiding the middle digits of the card and any security code, so only your name and the last four show.

Before and After Review

Once the uploads land, watch your inbox for 8 hours; most files clear in less, and anything blurred comes back with a note on what to retake.

Paper Trail

Three Documents and Their Jobs

Proof of identity

Confirms: You are the named account holder; Must show: Full name, photo page, date of birth, all corners visible

Proof of address

Confirms: Where you actually live; Must show: Your name, street address, recent date

Payment method confirmation

Confirms: The card or wallet is yours; Must show: Your name and the last four digits

Proof of identity

Confirms: The person holding the paper is you; Must show: Your face and the photo page together, sharp and unedited

Second Attempt

Crooked Edges and Faded Print

Read the note our reviewers attach, and you will see the one change that gets it through.

Is Your Whole Card in Frame?

A corner or the whole address line falls outside the frame, so the copy proves nothing about who you are. Lay the card flat and fill the frame Check all four corners are inside

One Tap That Fails the Check

A screen capture can be altered before it is sent, so reviewers need the paper document itself, photographed. Photograph the paper bill, not the portal Hold the phone steady above the page

Then and Now on the Bill

An address that stopped being yours months ago cannot tie you to the home you gave us, so pick a fresher bill. Use the most recent bill in the pile Match the address on your account exactly

When Asked Why

The Source of Funds Question

Take the worry off the table: the licence asks this, so it is no verdict on you.

Axe Gaming N.V. holds a Gaming Curaçao licence, number OGL/2024/187/0043, and that licence obliges us to know where money on the site came from. Treat the request as routine paperwork, not a verdict on you.

Papers We May Request

Depending on your case, a reviewer may work through one or more of these.

Recent payslips from your employer
Bank statements for the account used
A notice of assessment
Sale contract for a property
Dividend or investment statements

Three Moments

Know When the Request Arrives

Mismatched Account Details

A nickname or shortened surname will not match the passport, so the reviewer pauses the payout and asks for the records that do.

Movement Outside the Norm

Bigger movements than your usual pattern can raise a question under the licence, so we ask for a short note plus paper that traces the money.

One Check Before the Cash

A payout cannot leave before the check passes, and the licence sets the first withdrawal as the latest point for it, though we may ask sooner.

While You Wait

Clarity That Moves Things Along

Why does the casino ask me about my source of funds?

Gaming Curaçao requires every licensed operator to know where a player's money comes from, so this is a routine step against money laundering. It is not an accusation aimed at you. A short explanation of your income or savings usually covers it.

What should I do if you reject one of my documents?

Send a fresh copy that fixes the exact problem named in the reply, and check that all four edges sit inside the frame. Blur, glare or a cropped corner is the usual reason a copy fails. If the wording is unclear, message [email protected] and ask which detail needs work.

Are my documents safe once I upload them to the site?

Yes. Uploads travel over 256-bit SSL encryption, and only the team that handles your check can open them. The copies are kept for the purpose the licence sets and never sold on.

How long does the identity check normally take?

Most checks close inside 8 hours from the moment your last file arrives, which is the window we quote. A queue at busy times, or a copy that needs a second look, can stretch that. Sending clean files in one go keeps you near the 8-hour mark.

Will I have to send my documents again later on?

Usually not, because a cleared check stays on your file. We may ask for a fresh copy when a document has expired or when a payment method changes. Any repeat request names the exact paper needed, so you never guess.

When do I have to be verified before I can withdraw?

The licence ties a cleared check to your first withdrawal, so no payout leaves before it clears. A request can also arrive at registration or at your first deposit, and an early upload removes the wait. Keep the three documents ready and the process is short.