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Before you next play

How does Axe Casino support responsible gambling?

Play only from 18, and every account holds deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a deposit limit

Five key facts

Your first look at the safeguards here

Minimum age

18+

Licence

Gaming Curaçao, OGL/2024/187/0043

Self-exclusion register

BetStop

National Gambling Helpline

1800 858 858

Support email

[email protected]

Five account tools

Which limits can you set before you play?

Fix the budget first

Deposit limits sit in the account and cap what you add across a period you choose; set them before planned play so the budget is fixed.

Loss limit setting

A loss limit appears in the same panel and stops play once losses reach your mark; switch it on if a bad session pulls you deeper.

When a session runs long

Session time reminders appear in the account and flag how long you have played; turn them on when a round tends to run long.

A pause in the account

A cooling-off period pauses the account for a stretch you choose; it fits when you want distance without closing the door, so arrange one while calm.

Stop, not pause

Self-exclusion closes the account for the period you ask for; choose it when gambling has stopped feeling like entertainment and a firm stop helps.

Limits in your account

Setting a limit in a few minutes

Signing in for the first time

Your email address and password sign you in. Before you open any game, glance at the profile area where your details and settings live.

All the controls in one place

Inside the account, the responsible gambling section holds the controls. Check that deposit limits, loss limits and session time reminders all appear.

Choosing the right control

Pick the control that matches your plan. A deposit limit caps what you pay in, a loss limit caps what you spend, a reminder marks time.

How long should it run?

Choose how long the limit should last, then save it. Keep the period long enough to cover more than one session at the account.

Is it really on?

Save the setting, then look again at the limit summary. The figure you chose should be listed there before you visit any game.

Time to step away

A day off, or a line you cannot cross

Read this when a short break feels too small and a long stop feels unclear.

I just need a few days off

A time-out parks your account for a set stretch of hours or days, and play is blocked while it runs. Ask support through live chat or email to start it, then expect the account to sit closed until the period ends.

I know I need a real break

Self-exclusion in your Axe Casino account closes access for a long period rather than a few days. Contact support to begin it, and once it starts it stays in place until the term finishes, so it is not something to set lightly.

National register cover

BetStop is the Australian national register, run by the Australian Government (ACMA), and it lasts at least 3 months, up to lifetime. Apply online at betstop.gov.au in about five minutes, and registered people cannot bet, open accounts or receive marketing. betstop.gov.au

Nothing left to try

Support that costs you nothing

National Gambling Helpline

Trained counsellors answer free of charge, every hour of every day, for players and for the people close to them. Chat and email work the same way, and what you say stays private. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings run across Australia for people who gamble and for relatives who want to understand what is happening. You sit with others who have been in the same place, and there is no cost to attend. gaaustralia.org.au

National Debt Helpline

Free financial counselling handles gambling debt and the pressure that comes with it, for players and for family members carrying the bills. It answers on weekdays during business hours and will not judge how the money went. ndh.org.au

Reading the warning signs

Clarity before it gets heavy

This block eases the worry that noticing a problem means you have already gone too far.

Noticing these early keeps a habit small enough to steer. A limit set before you play, or a short pause in the account, is often the first step, and it is a normal one to take.

Seven things to watch for

If a few of these sound familiar, that is worth acting on now.

You play longer than you planned
Chasing a loss feels automatic
Money set aside for bills goes into play
You keep the amount hidden from family
Play crowds out sleep or work
You feel flat until the next session
Borrowing seems like the only way to continue

Protecting young people

Age checks and shared safeguards

Use this when a child or a worried partner shares the home screen with a player.

Certainty about age

Registration asks for a date of birth, and nobody under 18 can hold an account. Proof of identity is checked before the first withdrawal leaves.

Filtering on every device

A shared phone or laptop can carry filtering software that hides gambling sites from a young person. Install it on every device in the house and keep the password with an adult.

Noticing a change

A relative can say what they noticed without blame and ask what would help, which usually lands better than an argument. The National Gambling Helpline talks things through at any hour.

Five short answers

Pauses, limits and final closures

What does a cooling-off period actually do to my account?

A cooling-off period locks play on your account for the stretch you choose, while your balance and history stay in place. Once that stretch ends, the account returns to normal and you can decide what to do next.

Does self-exclusion at one casino cover the others in Australia?

No: self-exclusion in your Axe Casino account applies here only. BetStop is the national register run by the Australian Government and covers licensed online and phone wagering providers.

How do I close my Axe Casino account permanently?

Permanent closure is handled by the support team at [email protected], and it ends your access to the account. Your email can also ask for marketing to stop, so nothing arrives afterwards.

Can I change a deposit limit after I set it?

Yes: both kinds of ceiling live in the same part of the account, so you can return there and adjust the figures whenever your budget changes. A lower figure is the safer direction if you are unsure.

Can I end a self-exclusion before the period is over?

No: once you choose a period, it runs to the end of that period and the account stays closed to play. That is the point of the tool, as it holds the decision you made when you were thinking clearly.